- Classified calls
- Unique Aircall call IDs in the call log tab. Repeat rows for the same call count once, using the latest run that had a transcript.
- No usable transcript
- Every classifier run for the call saw an empty transcript. These calls are left out of the qualification rate.
- Qualification rate
- Qualified calls divided by calls marked qualified or not qualified.
- Booking rate
- Qualified calls with a confirmed booking, divided by qualified calls.
- Strict rule
- A call is qualified only when service fit, quote, size, address, package and schedule were all covered on the call.